July 19, 2011 (Melville, NY) 

Combination Will Create Industry’s Most Comprehensive VoC Provider for Multichannel Analytics, Including Speech, Social Media, Email, Web Chat and Enterprise Feedback

Expanding on its Voice of the Customer (VoC) Analytics platform, Verint^® Systems Inc. (NASDAQ: VRNT) today announced the signing of a definitive agreement to acquire, upon closing, Vovici^™, an industry leader in enterprise feedback management (EFM) solutions. This combination will create a new category leader in enterprise solutions designed for chief customer officers (CCOs), chief marketing officers (CMOs), chief experience officers (CXOs) and other VoC executives across organizations. As the market’s most comprehensive VoC Analytics platform available, the Verint-Vovici solution will enable organizations to implement a single-vendor solution for collecting, analyzing and acting on customer insights.

The acquisition will add Vovici’s powerful, scalable and easy-to-use enterprise feedback solutions to the Verint

, which is setting a new industry standard for helping forward-thinking organizations develop a single solution set for VoC initiatives across voice recordings, surveys, email, chat and social media. Combined with the industry’s leading speech and text analytics solutions and workforce optimization suite, the addition of Vovici will add market-leading VoC functionality, including advanced survey management, custo